Our Service Competence

Automation is becoming an increasingly important factor in ensuring higher productivity. The continuing development of products, systems and solutions demands expert consulting and services throughout the entire life cycle.

Users of automation solutions are focusing increasingly on their core competencies. Therefore, they expect competent service from suppliers of products, systems and solutions. For example, support is expected right from the design phase, during the entire service life including updating and modernisation. To meet these customer demands member companies of the ZVEI are extending their services offering.

To achieve greater transparency member companies of the ZVEI have restructured and redefined their services. They are modular in form so that they can be offered and selected in whatever combination is required.

High Transparency

Member companies of the ZVEI will offer their services in the framework of the new structure and definitions. A total of seven Service Classes (0 to 6) have been defined. We have identified these classes graphically for easy recognition.

The supplier selects the services (modules) fitting to the components and automation solutions offered and includes these in the offer. Each module is assigned its appropriate class identification for instant recognition.

The supplier configures the service offer to match exactly the components and automation solutions offered. Therefore member companies of the ZVEI will not always offer all the classes and all the individual services (modules) of each class. The service classes are independent of each other. An offer of Class 3 services, for example, does not necessarily include Class 2 services.

Customised Services

ZVEI member companies support the new structure of the services. When employing the structure the companies will refer to these service classes in their offers and apply the rules specified. In this way the ZVEI member companies wish to support their customers in increasing the cost-effectiveness and availability of their plant.